Frequently Asked Questions
Everything you need to know about GTHIC jewelry and services.
What materials are GTHIC jewelry made of?
Our jewelry is primarily crafted from high-quality 316L stainless steel, 925 sterling silver, and brass. We ensure all materials are durable, hypoallergenic, and designed to maintain their intricate gothic details over time.
How long does shipping take and do you ship worldwide?
Yes, we ship to most countries globally. Standard shipping typically takes 10-20 business days, while express shipping options are available at checkout for faster delivery within 3-7 business days.
How can I find my correct ring size?
We provide a comprehensive Size Guide on every product page. We recommend measuring the inner circumference of a ring you already own or using a piece of string to measure your finger and comparing it to our international sizing chart.
What is your return and exchange policy?
We offer a 30-day return policy. If you are not satisfied with your purchase or received a defective item, you can contact our support team to initiate a return or exchange. Items must be in their original, unworn condition.
Will the jewelry turn my skin green?
No, our 316L stainless steel and 925 sterling silver pieces do not contain copper or nickel in amounts that cause skin discoloration. We prioritize skin-friendly metals to ensure a comfortable wearing experience.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping destination to ensure a secure checkout process.